Information for Crestock Customers

No! We have no registration or submission charges.

If you have not registered yet, there are three simple steps involved:

   

We offer a number of different ways to buy images; you can buy individual images, credit packages or subscriptions. For more information about our different purchasing options, please see our Image Buying Guide.

The more credits you buy at once, the lower the cost per image becomes.
For even better value, check out our subscription deals.

After login/registering, click 'Buy credits or subscriptions' just below the Crestock logo on any page to add credits to your account.

If you have found an image you want to buy, just click the download button and you will be taken through to payment and download.

1 credit = $1 (US dollars)

Yes, we do require all customers to register, but the registration process is very fast and simple and can be done while you buy your first image.

We only need your name, address and, email address. It shouldn't take more than 2 minutes to sign up with us.

Once you've found the image you want, it shouldn't take more than 5-10 minutes to sign up, pay and download your first image.

All our images are royalty free, meaning that you pay a one-off fee for their use. Learn more about royalty free image licencing in this Wikipedia article.

Unlike some other photo libraries, we put few restrictions on how our images can and cannot be used. We charge the same, low price regardless of whether an image is going to be reproduced 10 or 10 000 times. For full details please refer to our Content Licence Agreement.

There are two main restrictions:

1. Our images should not be re-sold; you may not re-sell or distribute the image files, separately or as part of a software application, nor sell the images as independent pieces of art or on items for re-sale such as photographic prints, t-shirts, mugs, mousemats and similar.

2. In the case of design, advertising, multimedia agencies and similar, our licence allows the image to be used for one client only. A separate image licence must be purchased (a new image downloaded) for each client an image is used for.

For further information please see our Content Licence Agreement.

You could simply bookmark an image page in your browser, but to keep track of a number of images, our Collection feature (see below) is a much better option.

This feature allows registered users to organise their own collections of images, making it easy to locate images again later, group related images together or compare them side by side.
To start a new collection, just click the 'Add to Collection' link below any image on the site. Note that collections can only be saved when you are logged in.

Choose the 'New Collection' option to create a new collection, or add the image to one of your existing collections. To view or edit the collections you have created, go to 'My Collections' above the main navigation on the site. You can create as many different collections as you want.

Next to each image preview you will find the photographer/illustrator's username. Click this link to view their full portfolio and to find out more about them.

Once you have added credits to your account or bought a subscription, simply click the ‘Download’ link for the image size you want, agree to our Content Licence Agreement and confirm that you wish to download the image. The image will now be downloaded to your hard drive.

if you experience problems while downloading an image, or you can't locate the downloaded file, go to the 'My Account' page and choose 'Downloads’ in the menu. If the image was successfully purchased and credits deducted from your account, the image will be listed here. There is also a link allowing you to download the image again for 48hrs from when you first bought it.

If you encounter problems with images that you have purchased, contact us at help@crestock.com. Please include the reference number of the image (this can be found next to the image preview) and a description of the problem.

No. As long as you have sufficient credits in your Crestock account, you can download images with just a couple of mouse clicks.

No. You only need your credit card or PayPal account when you want to add more credits to your account or renew your subscription.

No, you can download images directly to your computer, but we offer no delivery options apart from direct download.

You can use our watermarked preview images for comping purposes. On a PC, right click on the image and choose 'Save image as...' On a Mac, Ctrl + click and choose 'Save image to ...'

No. Only the preview images have watermarks (the cross and Crestock logo overlaid on the image) to prevent unauthorised use of our images. The original, high resolution images that you buy are never watermarked.

The minimum size of any image available on our site is 2400x1600 pixels (about 4MP), but most are much larger. The sizes available for each image can be found underneath the image preview:

You can use our handy size calculator under every image preview to check how large the image can be reproduced at a given resolution in printed matter such as leaflets, magazines, flyers and newspapers.

We do not scale up images to larger sizes than their original resolution, so if an image is not large enough, we will not sell it in medium and/or extra large sizes.

All our JPEG images are in RGB colour mode.

We advice all our contributors to save their images at the highest available quality setting. This gives relatively small file sizes with minimal, usually undetectable, loss of detail compared to the original uncompressed file.

Many of our illustrations are supplied only in jpeg format, and have 'JPEG photograph' displayed in the type description next to the image. Vector illustrations are supplied as either .eps or.ai files.

We only need your name, address, email address and telephone number. This information is kept in our database, but not shared with any third party under any circumstance.

No. No financial information is required to register, but you will need either a credit card or a PayPal account to buy images at Crestock.com.

Yes. All our online payments are powered by PayPal; the market leader in online payments. We do not store your credit card details, nor are they accessible to Crestock staff at any point.

All our online payments are powered by PayPal, but you don't need a PayPal account to buy images; you can choose during checkout whether you want to pay by credit card or from your PayPal account, if you have one.

For full details on how we use the information collected from our users, refer to our Privacy Policy.